Health Consumer Council WA click for website
The Australian Charter of Patient Rights & Responsibilities
The Australian Charter of Healthcare Rights describes the rights of patients, consumers and other people using the Australian healthcare system. These rights are essential to make sure that, wherever and whenever health care is provided, it is of high quality and is safe.
I have a right to health care
I have a right to receive safe and high quality care
I have a right to be shown respect, dignity and consideration.
I have a right to be informed about services, treatment, options and costs in a clear and open way.
I have a right to be included in decisions and choices
about my care.
I have a right to privacy and confidentiality of my personal information.
I have a right to comment on my care and to have my concerns addressed.
What this means
I can access services to address my healthcare needs.
I receive safe and high quality health services, provided with professional care, skill and competence.
The care provided shows respect to me and my culture, beliefs, values and personal characteristics.
I receive open, timely and appropriate communication about my health care in a way I can understand.
I may join in making decisions and choices about my care and about health service planning.
My personal privacy is maintained and proper handling of my personal health and other information is assured.
I can comment on or complain about my care and have my concerns dealt with properly and promptly.
CLICK to go to the HCC Patient Experience PXW Project